FAQ

Creating an account at Playigo Casino takes just minutes. Click the 'Register' button on our homepage and complete the registration form with your personal details, including name, date of birth, email address, and preferred currency (we accept CAD, EUR, USD, and NZD). You'll need to verify your identity by providing valid identification documents—this is a one-time process required by our licensing authority to ensure security and prevent underage gambling. After verification, you can make your first deposit using any of our accepted payment methods like MasterCard or Visa. Your account will be immediately active, giving you access to our extensive game library featuring titles from NetEnt, Microgaming, Pragmatic Play, and many more premium providers.

Playigo Casino offers a generous welcome package worth up to €/$600, distributed across your first four deposits. Here's how it works: Your first and second deposits receive a 100% match up to €/$100 each. The third deposit comes with a 50% match up to €/$200, while the fourth deposit offers a 25% match up to €/$200. The minimum qualifying deposit for each bonus is €/$20. All welcome bonuses carry a 40x wagering requirement (deposit + bonus amount) and remain valid for 7 days after activation. Most slot games contribute 100% toward the wagering requirements, though some game categories may contribute less. Remember that deposits made via Skrill or Neteller don't qualify for these welcome offers, and players must manually activate each bonus by selecting 'redeem' before making their qualifying deposit.

Playigo Casino offers seamless banking options for both deposits and withdrawals. For deposits, we accept major payment methods including Visa, MasterCard, and various e-wallets. The minimum deposit amount is €/$5, and all deposits are processed instantly, allowing you to play immediately. For withdrawals, the process is equally straightforward. Submit your withdrawal request through your account dashboard, and our team will process it within 24-48 hours, depending on your verification status. The minimum withdrawal amount is €/$20, with maximum limits set at €/$3,000 daily, €/$10,000 weekly, and €/$30,000 monthly. First-time withdrawals require identity verification for security purposes. We process withdrawals back to the same method used for deposits where possible, in accordance with anti-money laundering regulations. All transactions are protected by advanced encryption technology to ensure your financial information remains secure.

Playigo Casino boasts an impressive collection of games from 14 leading software providers. Our library includes titles from industry giants like NetEnt, Microgaming, Evolution Gaming, and Pragmatic Play. You'll find hundreds of video slots ranging from classic fruit machines to modern video slots with innovative features and massive progressive jackpots. Table game enthusiasts can enjoy multiple variations of blackjack, roulette, baccarat, and poker. For an authentic casino experience, our live dealer section powered by Evolution Gaming offers real-time gaming with professional dealers. We also feature specialty games like scratch cards, keno, and virtual sports for players seeking something different. Our partnership with providers like Betsoft, Booming Games, EGT, iSoftBet, NoLimit City, Play'n GO, Playson, Spigo, Tom Horn Enterprise, and Wazdan ensures a diverse gaming experience with new titles added regularly. All games are optimized for both desktop and mobile play, allowing you to enjoy your favorites anywhere, anytime.

Yes, Playigo Casino operates under a license issued by the Malta Gaming Authority (MGA), one of the most respected regulatory bodies in the online gambling industry. This license ensures we adhere to strict standards regarding fair play, responsible gambling, and financial security. All games on our platform use certified Random Number Generators (RNGs) that undergo regular testing by independent auditors to verify fairness and true randomness of outcomes. We implement bank-grade SSL encryption technology to protect all data exchanges between your device and our servers, ensuring your personal and financial information remains completely secure. Additionally, we follow strict data protection protocols in compliance with international privacy regulations. Our commitment to security extends to responsible gambling tools, including deposit limits, self-exclusion options, and reality checks to help players maintain control over their gaming activities. These comprehensive security measures create a safe and transparent gaming environment that our players can trust.

Playigo Casino offers dedicated customer support to assist with any questions or concerns. The most direct way to reach our team is via email at support@playigo.com. Our support agents are available 24/7, providing assistance in multiple languages. When contacting support, please include your username and specific details about your query to help us resolve your issue efficiently. While we strive to respond to all inquiries within hours, complex matters may require additional time. For common questions, this FAQ section often provides immediate answers. We also maintain an extensive help center with detailed guides on account management, banking procedures, and game rules. Our support team can assist with technical issues, account verification, payment processing, bonus terms, and responsible gambling tools. We value your feedback and continuously improve our services based on player suggestions, so don't hesitate to share your thoughts when contacting our support team.